Terms & Conditions | Najah Perfumes Policies & Rules

1. General Terms

Najah Perfumes reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Any changes will become effective immediately after being published on our website. Customers are encouraged to review these terms periodically.

2. Website Usage

By using our website, you agree that:

• You will provide accurate and complete information during checkout.

• You will use the website only for lawful purposes.

• You will not copy, reproduce, modify, distribute, or misuse any website content, images, branding, or materials without written permission from Najah Perfumes.

Najah Perfumes reserves the right to restrict access or refuse service to customers who violate these terms.

3. Age Requirement & Customer Eligibility

Customers must meet the legal requirements to place an order with Najah Perfumes.

• Customers must be 18 years or older to place orders independently.

• Customers under 18 years may purchase products only with the involvement and responsibility of a parent or legal guardian.

By placing an order, you confirm that all information provided is accurate and that you meet the eligibility requirements. Najah Perfumes reserves the right to cancel orders if inaccurate information is provided or eligibility requirements are not fulfilled.

4. Product Information

We make every effort to ensure that product descriptions, fragrance notes, images, and pricing information displayed on our website are accurate. However:

• Fragrance performance may vary depending on skin chemistry, environment, and personal preference.

• Product colors and packaging may slightly vary due to screen settings, manufacturing updates, or availability.

Such variations do not qualify as product defects.

6. Bulk & Wholesale Orders

Wholesale orders are available and can be processed by contacting us via WhatsApp or Email.

Discounts and special pricing will be provided for large quantities.

5. Orders & Order Acceptance

When you place an order:

• You agree that all provided information is accurate and complete.

• Orders are subject to product availability and verification.

• An order confirmation does not guarantee final acceptance until the order has been processed.

Najah Perfumes reserves the right to cancel or refuse any order due to: Product availability issues, Pricing errors, Suspected fraudulent activity, Incorrect customer information, or other operational reasons.

6. Pricing & Payment

All prices displayed on our website are in Pakistani Rupees (PKR) unless stated otherwise. We reserve the right to update prices without prior notice, correct pricing errors, and modify or discontinue products.

Available payment options include:

• Cash on Delivery (COD)

• Advance Payment through approved payment methods

Advance payment discounts or promotional offers may be applied according to the terms of each campaign.

7. Shipping & Delivery

Shipping details, delivery timelines, and charges are explained in our Shipping Policy. By placing an order, you acknowledge that:

• Delivery timelines are estimates and may vary.

• Courier delays, weather conditions, holidays, or external circumstances may affect delivery.

• Customers are responsible for providing accurate delivery information.

Najah Perfumes is not responsible for delays caused by incorrect customer details or courier-related circumstances beyond our control.

8. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Return, Refund & Exchange Policy. Customers agree that:

• Products must meet the eligibility requirements before approval.

• Certain fragrance products may not be eligible for return due to hygiene and product integrity standards.

• Refunds may be subject to applicable deductions according to our refund policy.

9. Promotions & Discounts

Najah Perfumes may offer promotions, discounts, and special campaigns from time to time. We reserve the right to:

• Modify or cancel promotions at any time.

• Apply specific terms to promotional offers.

• Correct pricing or promotional errors.

• Cancel orders affected by misuse of promotional offers.

Promotions cannot be combined unless specifically stated.

10. Gift Cards & Vouchers

Gift cards, vouchers, and promotional credits:

• Cannot be exchanged for cash.

• Are non-refundable.

• May have specific terms, conditions, or expiry periods.

11. Bulk & Wholesale Orders

Najah Perfumes welcomes bulk orders from retailers, businesses, corporate clients, and fragrance distributors. For wholesale and bulk purchases:

• Customers must contact our team for availability, pricing, and quotation.

• Wholesale pricing is available only for approved business customers.

• Minimum order quantities may apply.

• Payment terms may vary depending on order size and business requirements.

• Delivery timelines may vary according to order volume and availability.

• Wholesale orders may be subject to separate agreements and conditions.

For wholesale inquiries:

Email: support@najahperfumes.com

Phone / WhatsApp: 03328999922

12. Intellectual Property Rights

All content available on the Najah Perfumes website — including brand name, logo, product images, website design, text, and marketing materials — is the property of Najah Perfumes and protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

16. Governing Terms & Contact Us

These Terms & Conditions are governed by applicable laws and regulations. Any disputes arising from the use of our website, products, or services will be handled through appropriate legal channels.

For any questions regarding these Terms & Conditions, please contact us:

Email: support@najahperfumes.com

Phone / WhatsApp: 03328999922

Thank you for choosing Najah Perfumes. We appreciate your trust and remain committed to delivering a premium fragrance experience.