PRIVACY POLICY

At Najah Perfumes, protecting your privacy is central to our ethos. As a premium fragrance brand rooted in Pakistan, we honor your trust by safeguarding your personal information in accordance with national consumer rights and best international practices. This Privacy Policy explains how we collect, use, share, and protect the information you provide when using our website, purchasing our products, or engaging with us online or offline. By using our services, you agree to the terms outlined herein.

1. Identity & Contact Details

Najah Perfumes is based in Pakistan and operates through our e-commerce platform hosted via Shopify. For the purposes of applicable data protection regulations, we act as the “data controller.” If you have any queries or wish to exercise your rights, you can reach us at support@najahperfumes.com. We value clear communication and aim to resolve all inquiries swiftly and respectfully.

2. Types of Information We Collect

2.1 Personal Information

When you create an account, place an order, or contact us, we collect your full name, email address, mobile number, billing and shipping addresses, and order history. For payment processing, we collect partial payment details via secure gateways (e.g., JazzCash, EasyPaisa, credit card processors), though we do not store these on our servers.

2.2 Technical & Device Data

Upon website access, we collect device-related information such as your IP address, browser type and version, operating system, screen resolution, device model, and referring URL. This data helps us enhance site performance and maintain platform security.

2.3 Usage Behavior

We monitor metrics like page views, time spent, click paths, cart additions, and search queries. This behavioral insight allows us to personalize your experience and understand product preferences—especially important in luxury fragrance selection.

2.4 Marketing & Preference Data

With your consent, we collect data on subscription status to our newsletter, promotional opt‑ins, participation in surveys or campaigns, and special preferences like scent categories or fragrance ingredients.

2.5 Social Media & Third‑Party Logins

If you choose to log in via Facebook, Google—or similar channels—we collect publicly available profile information such as name and email. We do not access your private feed.

3. How We Use Your Data

Your data is processed for the following legitimate purposes:

• Order Processing & Delivery
• Customer Support
• Personalizing Experience
• Marketing & Promotions
• Security & Fraud Prevention
• Legal & Regulatory Obligations

We use your billing and shipping details to fulfill and track your fragrance orders accurately. Notifications about order status are sent via email or SMS.

Your contact information enables us to respond efficiently to inquiries, complaints, or post-purchase requests.

By analyzing your browsing and purchase history, we recommend fragrances, set reminder alerts, or tailor promotions to your preferences.

With express consent, we send newsletters, new product alerts, seasonal offers, or personalized deals. You may unsubscribe at any time.

We analyze transactions and user patterns to identify and prevent fraud, misuse of accounts, or malicious behavior.

Data may be used for compliance with tax laws, consumer protection regulations, accounting standards (e.g., retaining invoices for seven years as per Pakistan’s fiscal regulations), or legal investigations.

4. Legal Grounds for Processing

While Pakistan currently lacks comprehensive data protection laws akin to GDPR, we follow globally recognized principles:

• Consent: When you agree to receive marketing emails or newsletters.
• Contractual Necessity: To process and fulfill your orders.
• Legal Obligations: For tax reporting, audit, or compliance.
• Legitimate Interest: Improving services, preventing fraud, and serving customers effectively.

Where consent is required, we ensure it is freely given, informed, and revocable at any time.

5. Sharing of Personal Data

We will never sell your personal information. To operate efficiently, we may share your data with:

• Courier & Delivery Services (e.g., TCS, Leopard) for order fulfillment.
• Payment Processors such as JazzCash, EasyPaisa, and credit/debit card gateways.
• Email & SMS Platforms (e.g., Mailchimp, Twilio) to deliver transactional and promotional messages.
• Website & Analytics Providers (e.g., Shopify, Google Analytics, Facebook Pixel) to monitor performance and provide targeted ads.
• Professional Advisors or Authorities for legal compliance or dispute resolution.

All partners are contractually required to maintain confidentiality, apply appropriate security measures, and never use your data beyond specified purposes.

6. International Data Transfers

Given our use of international platforms (e.g., Shopify, Google), your information may be transferred or stored outside Pakistan. We ensure such transfers respect applicable data protection laws and involve appropriate safeguards like data processing agreements or encryption.

7. Data Security Measures

We employ robust security protocols, including:

• SSL encryption across our website
• Secure hosting via Shopify, which undergoes regular audits
• Role-based access control to limit internal data handling
• Routine security scans and software updates

However, no system is completely foolproof. We encourage users to practice online safety—avoid sharing passwords via email and ensure secure network use.

8. Data Retention & Deletion

We retain:

• Order & billing data for at least 7 years (tax and audit compliance)
• Account data for as long as your account remains active, unless deletion is requested
• Marketing consents and preferences indefinitely, unless withdrawn

To request deletion or correction, please email support@najahperfumes.com. We will respond within 7 working days, except where legal obligations require longer retention.

9. Your Privacy Rights

You have the right to:

• Access and obtain a copy of your personal data
• Rectify incorrect or incomplete information
• Withdraw consent and unsubscribe from promotions
• Request erasure of your data (subject to legal limits)
• Object to data processing for direct marketing
• Port your data to another provider

Requests may be submitted via support@najahperfumes.com. We aim to respond within 14 days, unless legal complexity requires additional time.

11. Changes to This Privacy Policy

We may revise this policy as business practices or regulations evolve. Major updates will be announced via email and published here. Your continued use after changes implies consent to the new terms.

12. Dispute Resolution & Governing Law

This policy is governed by the laws of Pakistan. Any disputes arising from this policy or use of our services will be heard in Pakistani courts.

13. Contact Information

If you have questions, concerns, or wish to exercise your data protection rights:

📧 Email: support@najahperfumes.com
🌐 Website: www.najahperfumes.com

We value your trust and aim to protect it through transparency, responsibility, and respect.