Shipping Policy

At Najah Perfumes, we are committed to providing a smooth, reliable, and timely delivery experience. Please review our shipping policy before placing your order.

1. Order Processing

Orders are processed within 1–2 business days after they are successfully placed and verified.

  • Cash on Delivery (COD) orders are processed after order verification.
  • Advance Payment orders are processed after payment has been received.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.

2. Delivery Time

Estimated delivery time after dispatch:

  • Within Pakistan: 5–7 business days

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Rates

Within Pakistan: Shipping charges are calculated at checkout based on the delivery location of your order.

4. Shipping Charges

We are pleased to offer FREE shipping on all orders across Pakistan with no minimum purchase requirement.

5. Payment Options

We offer the following payment methods for your convenience:

  • Cash on Delivery (COD) – Pay when your order is delivered.
  • Advance Payment – Receive a 5% discount on your order when you pay in advance through our approved payment methods.

6. Shipping Partners

To ensure secure and reliable delivery, we work with trusted courier partners across Pakistan. Once your order has been dispatched, you will receive your tracking information via email or WhatsApp, where available.

7. Order Tracking

After your order has been shipped, you will receive a tracking number that allows you to monitor the status of your shipment until delivery.

8. Delivery Delays

Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Adverse weather conditions
  • Public holidays
  • Courier service disruptions
  • Remote delivery locations
  • Natural disasters or other unforeseen events

If a significant delay occurs, our customer support team will keep you informed and assist you in resolving the issue.

9. Shipping Restrictions

We currently deliver throughout Pakistan. However, deliveries to certain remote or restricted areas may require additional transit time or may not be serviceable. If your address cannot be serviced, we will notify you promptly and provide an appropriate solution.

10. Customer Responsibilities

Please ensure that your shipping address, phone number, and recipient details are accurate and complete when placing your order. Najah Perfumes is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

11. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. We will review your request and assist you in accordance with our Return & Refund Policy.

12. Contact Us

If you have any questions regarding shipping or your order, our Customer Support team is here to help.

Email: support@najahperfumes.com
Phone / WhatsApp: +92 334 8999922

Thank you for choosing Najah Perfumes. We appreciate your trust and are committed to delivering a premium shopping experience from checkout to your doorstep.