Return & Refund Policy

At Najah Perfumes, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and transparent return and refund process. Please read the details below to understand our return and refund policy.

1. Return Eligibility

We accept returns under the following conditions:

Damaged or Defective Items: If your product is damaged, defective, or incorrectly shipped, you may return it for a full refund or exchange.
Wrong Product: If you received the wrong item, you are eligible for a return.
Unopened and Unused Products: We accept returns for products that are unopened, unused, and in their original packaging. Perfume seals must be intact.
Return Timeframe: Returns must be requested within 14 days from the date of delivery.

2. Non-Returnable Items

Due to health and hygiene reasons, we do not accept returns on used or opened perfumes unless they are damaged or defective. Additionally, the following items are not eligible for returns:

Products purchased during sales, promotions, or special events (unless stated otherwise).
Gift cards, if applicable.
Customized or personalized items.

3. How to Return an Item

To initiate a return, please follow these steps:

Contact Us: Reach out to our customer support team at [support@najahperfumes.com] or [+92-334-8999922] within 14 days of receiving the product to initiate the return process.
Provide Information: Include your order number, product details, and a brief explanation of the issue (e.g., damaged, wrong item, etc.).
Return Authorization: Once we receive your request, we will send you a Return Authorization (RA) number and instructions on how to return the product.
Ship the Item: Please package the product securely and send it back to us using a reliable courier service. You are responsible for return shipping costs unless the product is damaged, defective, or incorrect.

4. Refund Process

Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If your return is approved, we will process the refund as follows:

Refund Method: Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear on your account.
Partial Refund: If the product is returned in a condition other than its original state (opened, used, damaged by the customer, etc.), we reserve the right to issue a partial refund.

5. Exchange Policy

If you wish to exchange an item for a different product, please contact our customer support team to arrange for an exchange. Exchanges are subject to product availability and must be initiated within 14 days of delivery.

6. Late Returns

Returns requested after 14 days from the date of delivery will not be accepted unless the product is defective or damaged upon arrival.

7. Shipping Costs

Return Shipping: If the return is due to our error (damaged, defective, or incorrect product), we will cover the return shipping costs.
Non-Refundable Shipping Fees: Shipping fees are non-refundable, and the customer is responsible for return shipping unless the product is defective or incorrectly shipped.