Return & Refund Policy

At Najah Perfumes, we are committed to providing a premium fragrance experience and ensuring customer satisfaction. Every order is carefully prepared and inspected before dispatch. If you experience any issue with your order, please review our Return, Refund & Exchange Policy below.

1. Return & Refund Eligibility

Returns or refunds may be requested under the following conditions:

  • The product received is damaged, defective, or incorrect.
  • You received a product different from the item ordered.
  • Unopened and unused products in their original packaging, with seals intact, may be requested for return within 14 days from the delivery date.
  • Opened perfume products may be considered for refund or exchange only if the issue is reported within 24 hours of delivery.
  • For opened perfumes, usage must not exceed 5 ml. Products used beyond 5 ml are not eligible for return, refund, or exchange.
  • All return and exchange requests must be approved by Najah Perfumes before sending any product back.

2. Non-Refundable & Non-Exchangeable Items

Due to hygiene standards, product integrity, and the nature of fragrance products, the following items are considered final sale and are not eligible for return, refund, or exchange:

  • Attars
  • Roll-On Perfumes
  • Pocket Perfumes
  • Home Fragrances
  • Discovery Sets
  • Bundle Offers and Gift Sets

Exceptions may apply only if the product is received damaged during delivery, defective, or incorrectly shipped. In such cases, customers must notify Najah Perfumes within 24 hours of delivery with order details and supporting evidence.

The following items are also not eligible for return, refund, or exchange:

  • Products used beyond 5 ml.
  • Products returned without original packaging, seals, boxes, or included accessories.
  • Products damaged due to customer misuse, negligence, or improper handling.
  • Gift vouchers or gift cards.
  • Customized or personalized products.
  • Promotional sale items, clearance items, and special discount offers, unless received damaged, defective, or incorrect.

3. Return Request Process

To initiate a return:

  1. Contact our Customer Support team within the applicable return period.
  2. Provide your order number, product details, and reason for the request.
  3. Our team will review your request and provide return instructions if approved.
  4. Securely package the product and send it through a reliable courier service.

Products returned without prior approval may not be accepted.

4. Product Inspection & Approval

All returned products are inspected upon receipt to ensure they meet our return requirements. Najah Perfumes reserves the right to approve, reject, or adjust any return, refund, or exchange request if the product does not meet the conditions mentioned in this policy.

5. Refund Policy

Once the returned product has been received and approved, your refund will be processed. Refunds will be issued through the original payment method where applicable. Please allow 5–10 business days for the refund to reflect, depending on your payment provider.

For customer-initiated returns, Najah Perfumes reserves the right to deduct applicable charges from the refund amount, including:

  • Original delivery charges, even if the order was delivered under a Free Delivery offer.
  • Return courier charges.
  • Cash on Delivery (COD) handling charges.
  • Applicable taxes or payment processing fees.
  • Packaging costs, including outer box, flyers, inserts, and other packaging materials.

Free delivery is offered as a customer benefit for successful deliveries. Any delivery or logistics costs incurred due to returns, exchanges, or order cancellations may be deducted where applicable.

No delivery or return charges will be deducted when the issue is caused by Najah Perfumes, including: Wrong product delivered, Damaged product received, or Defective product received.

6. Exchange Policy

Najah Perfumes offers exchanges on eligible products within 14 days of delivery.

Exchange Eligibility — A product may be exchanged if:

  • The item received is damaged, defective, or incorrect.
  • The product is unopened, unused, and returned with original packaging and seals intact.
  • An opened perfume issue is reported within 24 hours of delivery and usage does not exceed 5 ml.
  • The exchange request is approved by our Customer Support team.

Exchange Process:

  1. Contact our Customer Support team with your order details.
  2. Receive approval and return instructions.
  3. Once the product is received and inspected, the replacement product will be dispatched, subject to availability.

If the replacement product has a higher value, the customer will pay the price difference. If the replacement product has a lower value, the difference will be refunded according to our refund process. Exchange shipping costs may apply unless the exchange is required due to an error by Najah Perfumes.

7. Return Shipping Responsibility

If the return is due to an error by Najah Perfumes, including wrong, damaged, or defective products, we will cover the return shipping cost. For all other approved returns or exchanges, the customer is responsible for return shipping charges.

8. Policy Protection

To maintain fairness and protect the quality of our products, Najah Perfumes reserves the right to refuse returns, refunds, or exchanges in cases of:

  • Excessive product usage
  • Missing packaging or accessories
  • Product misuse or damage
  • Fraudulent claims
  • Repeated misuse of the return policy

9. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our Customer Support team:

Email: support@najahperfumes.com

Phone / WhatsApp: 03328999922

Thank you for choosing Najah Perfumes. We appreciate your trust and remain committed to delivering a premium fragrance experience with exceptional service.