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Questions about an order, a fragrance recommendation, or a wholesale enquiry
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Send us a Message

We respond within 2–4 hours during business hours.

Order via WhatsApp

Many customers prefer to order directly on WhatsApp. Share your address and we'll handle the rest.

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WhatsApp Support

Chat directly for the fastest response. Available 9am–10pm, 7 days a week.

+93348999922 →

Email Us

For detailed enquiries or wholesale requests. We reply within 24 hours.

support@najahperfumes.com →

Based in Karachi

Orders dispatched from our karachi facility within 24 hours of confirmation. Nationwide delivery.

FAQs

Welcome to Najah Perfumes. We believe fragrance is more than a scent — it is a reflection of personality, confidence, and unforgettable moments. Below are answers to the most common questions from our customers

About Najah

What is Najah Perfumes?

Najah Perfumes is a luxury fragrance brand from Pakistan, dedicated to creating premium-quality perfumes with elegant compositions, exceptional presentation, and a memorable fragrance experience. Our mission is to make luxury fragrances accessible while maintaining high standards of quality, craftsmanship, and customer service.
Where are Najah Perfumes fragrances made?

Our fragrances are proudly made in Pakistan with carefully selected fragrance ingredients and quality-focused production standards.
Are Najah Perfumes suitable for men and women?

Yes. We offer fragrances designed for Men, Women, and Unisex preferences. Each fragrance is created to match different personalities, occasions, and styles.

Fragrance Questions

How long does Najah Perfumes last?

The performance of a fragrance depends on several factors, including fragrance concentration, skin type, weather, and personal body chemistry. Our perfumes generally provide long-lasting performance, with many fragrances lasting approximately 8–12 hours, depending on individual skin and environment.
What type of fragrances do you offer?

We offer premium fragrance collections including: Parfum Concentration fragrances, Attars, Roll-On Perfumes, Pocket Perfumes, Home Fragrances, Discovery Sets, and Luxury Bundles.
How can I choose the right perfume for myself?

Choosing a fragrance is a personal experience. You can select based on: Your personality, Preferred fragrance notes, Occasion (daily wear, office, events, evenings), and Season and weather. If you need assistance, our fragrance experts are available through WhatsApp to help you find your perfect scent.

Perfume Testing & Usage

How can I test a perfume to see how it smells on me?

For the best fragrance experience: 1. Apply the perfume on pulse points such as your wrist or inner elbow. 2. Do not rub your wrists together, as this can affect how fragrance notes develop. 3. Allow the perfume to settle for at least 30 minutes to experience the middle and base notes. 4. Avoid testing too many fragrances at the same time to prevent your sense of smell from becoming overwhelmed.
Why does the same perfume smell different on different people?

Every person's skin chemistry is unique. A fragrance interacts differently depending on: Skin chemistry, including natural oils and pH levels. Individual skin microbiome. Diet, lifestyle, hydration, and environmental factors. This is why the same perfume may appear fresh and bright on one person while warmer and sweeter on another.
Does weather affect perfume performance?

Yes. Temperature and humidity can influence fragrance performance. Hot Weather: Fragrance evaporates faster and may project strongly but fade sooner. Cold Weather: Fragrance evaporation slows, allowing scents to develop gradually. High Humidity: Moisture can help fragrance remain noticeable for longer. Dry Weather: Dry skin may absorb fragrance faster.

Perfume Care

How should I store my perfume?

For the best fragrance quality, store your perfume in a cool place, away from direct sunlight, away from heat and humidity, and preferably inside its original packaging. Proper storage helps maintain the fragrance quality over time.
What payment methods do you accept?

We currently offer: Cash on Delivery (COD) and Bank Transfer.
Do you offer any discount on advance payment?

Yes. Customers who choose advance payment receive a 5% discount. This offer is available as a standard benefit unless stated otherwise for specific campaigns.

Delivery Information

Do you deliver across Pakistan?

Yes. We deliver throughout Pakistan.
How long does delivery take?

Standard delivery usually takes 5–7 business days. Delivery times may vary depending on location, courier operations, holidays, or unforeseen circumstances.
Is delivery free?

Yes. We offer free delivery on all orders within Pakistan.

Cash on Delivery (COD)

Can I open my parcel before payment?

No. Orders must be paid according to the selected payment method before opening the package.
How do you confirm COD orders?

We attempt to confirm COD orders through available customer communication channels, including WhatsApp or calls, to ensure successful delivery.
What happens if a COD order is refused?

Customers who refuse a COD order without a valid reason may lose COD availability for future purchases. Future orders may require advance payment confirmation.

Returns & Exchange

Do you offer returns and exchanges?

Yes. Returns and exchanges are available according to our Return, Refund & Exchange Policy.
Can I return an opened perfume?

Opened perfumes may only be considered if the issue is reported within 24 hours of delivery. Product usage must not exceed 5 ml.
Do I need proof for damaged or incorrect products?

Yes. Customers may be required to provide: Images, Videos, and Order details. This helps us review and resolve the issue quickly.

Gift & Special Orders

Do you offer gift options?

Yes. We provide luxury fragrance options suitable for: Personal gifts, Special occasions, and Premium gifting.

Wholesale & Bulk Orders

Do you offer wholesale orders?

Yes. Najah Perfumes welcomes: Retailers, Resellers, Corporate clients, and Bulk buyers.
What is the minimum wholesale quantity?

Our minimum wholesale quantity starts from 25 pieces. For detailed pricing and availability, please contact our team.
Do you provide special pricing for bulk orders?

Yes. Approved wholesale and bulk customers can receive special pricing and business support.
How can I test a perfume to see how it smells on me?

The best way to understand how a fragrance develops on your skin is to test it properly, as every person's skin chemistry can influence how a perfume smells and performs. 1. Apply on Pulse Points: Spray the fragrance directly on warm areas of your skin such as your wrist, inner elbow, or neck area. These areas help the fragrance develop naturally. 2. Do Not Rub the Perfume: Avoid rubbing your wrists together after applying perfume. Rubbing can disturb the fragrance development and affect how the notes unfold. 3. Allow Time for the Fragrance to Develop: Do not judge a perfume immediately after the first spray. Allow at least 30 minutes to experience the heart and base notes of the fragrance. 4. Test Limited Fragrances at One Time: Avoid testing too many perfumes together, as your sense of smell can become overwhelmed. A perfume is a personal experience — the same fragrance may develop differently on different people because of skin chemistry, lifestyle, and environment.

Customer Support

How can I contact Najah Perfumes?

Our team is available to assist you with fragrance recommendations, orders, and support.

Email: support@najahperfumes.com
WhatsApp: +92 334 8999922

Thank you for choosing Najah Perfumes. We are committed to delivering a luxurious fragrance experience built on quality, trust, and exceptional service.